Cookie Policy
Last updated: 2 June 2026
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and improve your browsing experience. dou uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use our platform.
Essential cookies
These cookies are necessary for the platform to function. They handle authentication, security, and core functionality. Without them, you would not be able to sign in, book appointments, or use the provider dashboard.
- Session cookies: Keep you signed in while you use the platform
- Security cookies: Protect against cross-site request forgery and other threats
- Preference cookies: Remember your selected role (client or provider) and display settings
Analytics cookies
We use analytics cookies to understand how visitors interact with dou. This helps us improve the platform and fix issues. Analytics data is aggregated and does not personally identify you.
- Usage analytics: Track page views, feature usage, and navigation patterns
- Performance analytics: Monitor page load times and error rates
Third-party cookies
Some features on dou rely on third-party services that may set their own cookies when those features are used. These are governed by the providers' own cookie policies, linked below:
- Stripe— secure payment processing and fraud prevention. See Stripe's cookie policy at stripe.com/cookies-policy.
- Google— Sign in with Google and Google Maps. See Google's cookie policy at policies.google.com/technologies/cookies.
- Mapbox — map tile delivery on discover and provider pages.
- Vercel — our hosting provider. May set a small number of technical cookies for routing and performance.
- Sentry — used to correlate error reports to a session. Does not track browsing across sites.
Cookies we set
The table below lists the main cookies dou sets directly. Cookie names may change as the platform evolves; this list shows the categories you are most likely to see.
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
| sb-access-token / sb-refresh-token | Essential | Keep you signed in (Supabase auth) | Session / 1 year |
| csrf-token | Essential | Protects against cross-site request forgery on form submissions | Session |
| ref_code | Functional | Stores a referral code when you arrive via a /join link | 30 days |
| cookie-consent | Essential | Remembers your cookie banner choices so we do not ask again | 12 months |
| theme / locale | Functional | Remembers your appearance and language preferences | 12 months |
Managing your consent
When you first visit dou, a cookie banner appears asking for your consent to non-essential cookies. You can change your choices at any time by clearing your browser's cookies for getdou.app, which will cause the banner to re-appear on your next visit. Essential cookies cannot be turned off because they are required for the platform to work.
How to manage cookies
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent you from using some features of the platform.
To learn more about cookies and how to manage them, visit allaboutcookies.org.
More information
For full details about how we collect and use your data, please read our Privacy Policy. If you have questions about our use of cookies, contact us at info@getdou.app.