Terms of Service
Last updated: March 2026
1. Acceptance
By creating a dou account, you agree to these Terms of Service. If you do not agree, do not use the platform.
2. The service
dou provides booking management software for beauty and wellness businesses. We are a technology platform, not a service provider. The providers listed on dou are independent businesses.
3. Provider responsibilities
- You must be at least 18 years old to create an account
- You are responsible for the accuracy of your business information
- You must comply with all applicable laws, including consumer protection and data protection law
- You are responsible for setting and communicating your own cancellation and refund policies
4. Payments
Payments are processed by Stripe. dou charges a platform fee on each transaction as disclosed at signup. Fees are non-refundable. Refunds to clients are governed by your cancellation policy.
5. Subscriptions and trial
New providers receive a 30-day free trial of the Plus plan. After the trial, your account reverts to the Free plan unless you upgrade. Subscription fees are billed in advance and non-refundable.
6. Prohibited uses
You must not use dou to:
- Conduct illegal activities
- Harass or harm other users
- Attempt to access other users' data
- Reverse-engineer or scrape the platform
7. Termination
We may suspend or terminate your account if you breach these terms. You may close your account at any time from Settings. Data deletion follows our Privacy Policy.
8. Limitation of liability
dou is provided "as is". We are not liable for loss of revenue, data loss, or indirect damages. Our liability is limited to the fees paid in the previous 12 months.
9. Governing law
These terms are governed by the law of England and Wales.