dou

Terms of Service

Last updated: 2 June 2026

1. About these terms

These Terms of Service ("Terms") govern your access to and use of the dou platform, websites and mobile applications (together, the "Platform"). The Platform is operated by JAAC Collective LTD T/A Dou, a company registered in England and Wales (company number 16339832), with its registered office at 53 Hemstal Road, London NW6 2AD ("dou", "we", "us").

By creating an account or otherwise using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. The service

dou provides booking management software and a marketplace for beauty and wellness businesses ("Providers") and the consumers who book their services ("Clients"). dou is a technology platform; we are not a party to the service contract between a Provider and their Client. The Providers listed on dou are independent businesses solely responsible for the services they offer.

3. Accounts

  • You must be at least 18 to register as a Provider
  • You must be at least 16 to register as a Client
  • You are responsible for keeping your login credentials secure and for all activity on your account
  • Notify us immediately at info@getdou.app if you suspect unauthorised access

4. Provider responsibilities

If you use dou as a Provider, you agree that:

  • You are an independent business and responsible for the accuracy of all information on your listing
  • You will comply with all applicable laws, including consumer protection, data protection, health and safety, and any licensing required for the services you offer
  • You will set and clearly publish your own cancellation, refund and rescheduling policies; these govern your relationship with your Clients
  • You are responsible for your own tax obligations, including registering with HMRC where required and reporting income earned through the Platform
  • You will accept the Stripe Connected Account Agreement when onboarding to receive payouts, and you authorise dou to share the information necessary for Stripe to verify your identity and pay you out

5. Client responsibilities

If you use dou as a Client, you agree that:

  • Your service contract is with the Provider, not with dou; the Provider's cancellation and refund policy applies to your booking
  • You will provide accurate booking information and arrive at appointments as scheduled, or notify the Provider in good time
  • You will treat Providers and staff respectfully and follow any reasonable instructions related to service delivery

6. Payments and platform fees

Payments are processed by Stripe. dou charges a platform fee on each Client transaction at the rates disclosed at signup and updated in your account dashboard. Stripe charges its own processing fees in addition. Refunds to Clients are issued in accordance with the Provider's cancellation policy; the dou platform fee on a refunded transaction may or may not be refunded as disclosed at signup.

7. Subscriptions, trial and cancellation

New Providers receive a 30-day free trial of the Plus plan. After the trial, your account reverts to the Free plan unless you upgrade. Paid subscriptions renew automatically each billing cycle until cancelled. You can cancel from Settings at any time; cancellation takes effect at the end of the current billing period.

UK consumer right to cancel (digital services). If you are a UK consumer subscribing to a paid plan, you have a statutory right to cancel within 14 days of subscribing for any reason. By starting to use a paid feature inside that 14-day period, you expressly request that we begin supplying the service during the cancellation window and acknowledge that you will lose the right to cancel once the service has been fully supplied. If you cancel within the 14 days before the service is fully supplied, you may be charged for the portion supplied up to that point.

8. Your content

You retain ownership of the content you upload to dou (photos, reviews, business information, messages). You grant dou a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display and adapt that content solely to operate the Platform — for example, to show your profile in search results, deliver messages, or display your reviews on a public booking page. The licence ends when you delete the content or close your account, except where retention is required by law or for legitimate business records (for example, transaction records for tax purposes).

You are responsible for ensuring you have the rights to upload any content and that it does not infringe anyone else's intellectual property, privacy or other rights.

9. Acceptable use

You must not use the Platform to:

  • Break the law or facilitate anyone else doing so
  • Harass, defame, threaten or impersonate any person
  • Upload content that is unlawful, sexually explicit, hateful or misleading
  • Access, attempt to access or interfere with any account, data or system that is not yours
  • Scrape, copy, frame, mirror or reverse-engineer any part of the Platform other than as expressly permitted
  • Use the Platform to send unsolicited marketing or to violate marketing-consent law
  • Bypass any technical limitation, including rate limits, paywalls or feature gates

We may remove content, restrict features or suspend an account that breaches these rules.

10. AI features

The Platform includes optional AI-assisted features. AI outputs are generated automatically and may contain inaccuracies. They are provided to assist you and do not constitute professional, medical, legal, financial or other regulated advice. You remain responsible for reviewing any AI output before relying on it or sharing it with a Client. Details of how AI features process data are set out in our Privacy Policy.

11. Intellectual property

The Platform, including its software, design, branding and content created by dou, is owned by JAAC Collective LTD or its licensors and is protected by intellectual property laws. These Terms do not grant you any right in our intellectual property beyond a limited, revocable, non-exclusive licence to use the Platform in accordance with these Terms.

12. Service availability

We work to keep the Platform available but do not guarantee uninterrupted access. We may suspend, change or discontinue features for maintenance, security, legal or operational reasons. Where reasonably practicable, we will give advance notice of significant changes.

13. Termination

You may close your account at any time from Settings. We may suspend or terminate your account, with or without notice, if you breach these Terms, if we are required to by law, or if continuing to provide the service would expose us to legal or security risk. On termination, your access ends; data handling follows our Privacy Policy.

14. Disclaimer and liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded under English law.

Subject to the above, the Platform is provided "as is" and we exclude all implied warranties to the maximum extent permitted by law. We are not liable for indirect or consequential losses, loss of profits, loss of revenue, loss of anticipated savings, or loss or corruption of data. Our total liability to you in any 12-month period is capped at the greater of (i) the fees you paid us in that period and (ii) £100.

If you are a UK consumer, your statutory rights are unaffected by these Terms.

15. Indemnity (Providers only)

If you use dou as a Provider, you agree to indemnify and hold dou harmless from any third-party claim arising out of: the services you deliver to your Clients, content you upload to the Platform, your breach of these Terms, or your breach of any applicable law (including consumer protection, data protection and health and safety law).

16. Apple App Store terms

If you access dou via an iOS application downloaded from the Apple App Store, the following additional terms apply between you and Apple Inc. ("Apple"):

  • These Terms are between you and dou only, not with Apple. Apple is not responsible for the application or its content
  • Apple has no obligation to provide maintenance or support for the application
  • In the event of any failure of the application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the application
  • Apple is not responsible for addressing any claims by you or any third party relating to the application
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you

17. Changes to these terms

We may update these Terms from time to time. When changes are material, we will notify you by email or via a notice on the Platform before they take effect. Your continued use of the Platform after a change takes effect constitutes acceptance of the updated Terms.

18. General

These Terms, together with our Privacy Policy and Cookie Policy, form the entire agreement between you and dou for use of the Platform. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver of that right. You may not transfer your account or rights under these Terms without our consent; we may assign our rights and obligations as part of a corporate transaction.

Neither party is liable for failures caused by events outside reasonable control (force majeure), provided the affected party takes reasonable steps to mitigate.

19. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your local courts under applicable law.

20. Contact

Questions about these Terms? Email info@getdou.app or write to: JAAC Collective LTD, 53 Hemstal Road, London NW6 2AD, United Kingdom.